Quality Assurance Manager

Information technology, telecommunications
Not specified
Contract type:
Full time
Salary description:
Specialist areas:
Quality assurance (main), Audit/assessment, Consultancy, Health and safety, Operational improvement, Project management, Risk management
Start Date:
Job Ref:

Here are just a few of the things you will get to do:

The primary responsibility of this position is to ensure that the Quality System is applied in practice and the associated documentation is complete achieving customer satisfaction. Develop and optimize Quality Management System. Maintain the quality management system, tasks, personnel and scheduling of tasks.
Address customer requests and/or complaints by reviewing specifications, batch records, and other documentation as well as requesting additional testing of retained material. Review, negotiate and/or approve customer supplied specifications to ensure alignment with Heraeus specifications.
Communicates internationally with Technical Service and Sales representatives to provide data.
Manage the process of the corrective action responses and verifications. Enter engineering changes such as formula changes, process changes, or specification changes into the appropriate systems. Conduct in-process and final product review for approval and completion of Certificate of Analysis.
Manage ISO surveillance and renewal audits with Registrar. Lead customer, vendor and internal audits at Heraeus. Administer internal quality audit system including coordinating internal auditors and scheduling and completing the internal audits.
Conduct quality management orientation training for new employees. Conduct training as needed on quality management system procedures.
Run projects with internal and external parties. Report KPI and project status. Prepare and present quarterly quality objectives such as on time delivery, rejected shipments, etc. Conduct weekly site wide quality meeting. Assist with regulatory reporting such as LVE, GHS, MSDS, SARA as needed. Participate on the Material Review Board.
Survey new suppliers to ensure they meet quality requirements.


We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:

A minimum of a BS Degree in a scientific discipline and five years of experience in an ISO-regulated environment is required. Internal auditing and quality control experience supporting a manufacturing environment is required. The equivalent combination of education and experience will be considered.
Interpersonal skills and the ability to communicate in a professional manner are required.
Documentation and technical writing along with computer proficiency in MS Office is required.
Organizational skills, problem solving skills and the ability to multi-task are required.
An in-depth knowledge of ISO 9001 and quality tools such as 8D, 5Why, FMEA, and MSA is required. Knowledge of other regulations like IATF 16949 is a plus.
Leadership skills are required.
Willingness for domestic and international travel and ability to work in multinational teams is required.

Closing Date:
Contact Details:
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