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Quality Assurance Manager

Public sector
Greater London
Not specified
Contract type:
Full time
Salary description:
£45, 288 - £47, 274
Specialist areas:
Quality assurance (main)
Start Date:
London Borough of Hackney
Job Ref:

Hackney Council is looking for someone who can help drive up our performance in adult social care. Providing an excellent service to those who rely on us is an important part of our work to make Hackney a place for everyone.

As Quality Assurance Manager, you will bring creative ideas to help us change the way we work. Managing a team of three, you will be responsible for scrutinising our processes. Your team will make sure our work not only complies with Care Quality Commission standards, but continuously strives for improvements.

We need an analytical thinker, capable of auditing our quality assurance processes. You will take the lead in designing and implementing new systems, then monitoring and reporting on the impact.
In order to do this, you will need a thorough understanding of inspection processes. You should be passionate about helping us become the beacon of best practice we believe our service users deserve.
Day to day your work will involve preparing for, and responding to, CQC inspections. You will design new approaches, making sure our staff are fully trained and understand the significance of their role. You will create monthly reports to update on progress, keeping abreast of new developments and any changes in legislation.

We are looking for someone used to working in a complex organisation and managing competing demands. To thrive here you will need to be comfortable taking initiative, with a pro-active and flexible approach.

We will need you to represent our views with a variety of agencies, statutory bodies and partners. You must also build effective working relationships with our service users, their families and friends, and wider communities. Communicating with sensitivity at all times.

You should have experience of CQC inspections and understand the legislation and regulations guiding our work. We want someone with a demonstrable track record for bringing about service improvements in a similar environment. Your career history might include social care, or perhaps commercial quality assurance.

This role requires an enhanced DBS check.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. You are not required to submit a supporting statement or CV.

For regulatory requirements, please provide your full employment history, including an explanation for any gaps of employment on the online application form. If this is not provided at application stage, unfortunately your application will not be considered.

If you are successful, you will be asked to present the original certificate of any qualification supplied on your application form.

Closing date for applications: 19 January 2020
Interviews: 30 -31 January 2020

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under-represented in our workforce.

Closing Date:
Contact Details:
London Borough of Hackney
Tel: -
Contact: Ross Stewart

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