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Complaints Investigation Manager

South East England
Not specified
Contract type:
Full time
Salary description:
Competitive Salary
Specialist areas:
Quality assurance (main)
Start Date:
Abbott Diabetes Care
Job Ref:

Abbott Diabetes Care designs, develops and manufactures leading-edge blood glucose monitoring technology for use in both home and hospital settings, including our revolutionary Freestyle Libre Flash Glucose Monitoring System.
In our Centre of Excellence in Witney, we design, develop and manufacture test strips and biosensors which are used by patients and healthcare professionals for the day-to-day management of diabetes.

As a result of strong business growth, industry-leading product development in the biosensor business and a long-term commitment to high volume manufacturing in our Witney Centre of Excellence, we have a fantastic opportunity for a Complaints Investigation Team Manager to join our expanding highly skilled team.

Reporting to the Complaints Manager you will oversee the daily activities of the Abbott Diabetes Care Complaints Investigation team. Ensuring the investigation process is up to date, and conducted in accordance to protocols and policy, you will ensure alignment and delivery of UK Complaints Investigations. You will lead and/or contribute to continuous improvement initiatives and projects, facilitate problem solving and solutions to a wide range of challenges, provide subject matter expertise during audits and inspections, and provide guidance, insight and training to the team and the wider business around complaints investigation requirements.

The ideal candidate will be educated to degree level (or equivalent), preferably in a Science, Technology or Engineering discipline, however those with proven work experience in a similar role will also be considered. Experience of working in Quality Assurance within the Medical Devices industry is preferred, as is proven people management exposure.

In addition to a competitive salary, Abbott offers a highly attractive benefits package which includes a defined-contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme which you can tailor to your own requirements.

Closing Date:
Contact Details:
Abbott Diabetes Care
Tel: -
Contact: Abbott Diabetes Care

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