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Third Party Cyber Quality Assurance Manager

Information technology, telecommunications
Not specified
Contract type:
Full time
Salary description:
Specialist areas:
Quality assurance (main), Audit/assessment, Consultancy, Health and safety, Operational improvement, Project management, Risk management
Start Date:
Citizens Bank
Job Ref:


As a Corporate Security and Resilience Manager at Citizens Bank you'll lead an expert team of analysts performing Third Party Cyber Quality Assurance on the vendor assessments that the team completes within the Citizens Bank vendor population.

The Third Party Vendor Assessment function adds value by providing specific business line assurance on vendors, in relation to data protection, customer, financial and reputational risks. This will include managing relationships with the business and vendors, providing robust and challenging insight on business risk and on the adequacy and effectiveness of the control processes in place.

In addition, you will manage the delivery of the Third Party Vendor Assessment (TPVA) reviews, providing opinion on the quality of the vendor control environment including identifying issues and subsequently assisting the business to agree on the appropriate action plan to mitigate the risk. As a key member of the leadership team, this role holder will partner with enterprise policy owners to ensure that control sets maintain currency and tackle an ever changing threat environment.

In this role, your primary responsibilities will include:
* Leading a team of analysts at various levels and being responsible for coaching, mentoring and guiding performance and their day to day responsibilities.
* Leading issue management, facilitating risk and compliance discussions in the resolution of issues
* Partnering with Procurement Services operations and Third Party Risk to optimize the vendor end to end process.
* Optimizing scheduling of TPVA routines including vendor reviews and strategic business reviews
* Coordinating maintenance of TPVA procedures and process flows
* Coordinating vendor related business incident management activities and preparing and cascading associated communications
* Coordinating TPVA efforts supporting business line audit and regulatory exams while overseeing the planning of new and recurring vendor reviews and strategic business reviews.
* Determining that efforts are not duplicated across the group and appropriately reflect the groups inherent and residual risk models or monitoring guidelines


Experience and Skills:

* 5 years or more of management experience
* 3 years or more of experience working with Third Party Assessment Programs
* Minimum of 5 years of experience in an IT Risk, Audit, Information Security or Assurance, and understanding of Audit or Security & Risk
* Demonstrated experience assessing, identifying and mitigating risk issues early in the process, including the proper allocation and management of such risks
* Proven interpersonal skills both written and verbal to interact with multiple departments and vendors to achieve delivery objectives
* Strong organizational and planning skills
* Strong experience with Archer tool for Governance Risk and Compliance (GRC) programs.
* Strong MS Office skills including MS Word, MS Power Point, and MS Excel
* Strong thought leadership in Risk Management and ability to act as required

Desired Qualifications:

* Working knowledge of Banking Regulations (OCC, FDIC, FRB)
* Current banking / financial services work experience

Education and Certifications:

* Bachelor's degree in business or a related field preferred
* Certified CISA, CISM or CISSP

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday 8:00AM - 5:00PM

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.


Closing Date:
Contact Details:
Citizens Bank
Contact: N/A

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