Quality Assurance Manager

Aerospace, shipbuilding, other transport equipment, Automotive, Electrical, optical, Engineering
West Midlands
Not specified
Contract type:
Full time
Salary description:
Specialist areas:
Quality assurance (main), Audit/assessment, Consultancy, Health and safety, Operational improvement, Project management, Risk management
Start Date:
TSS Solutions Ltd
Job Ref:

Role Profile:

Project and service quality assurance:
* Support the Transformation project and Technology teams, providing expert advice in ensuring that quality planning, quality assurance and quality control activities are appropriate and compliant with customer and telent requirements.
* Form part of the review team for the Design Stage Gate compliance process.
* Assist with supplier pre-qualification approval activities.
* Liaise with the Supplier Assurance Manager to ensure the consistent application of contract requirements.

Management systems assurance:
* Support the development of the risk based audit schedule and provide specialist support during customer and certification body audits.
* Provide an independent audit capability.
* Produce comprehensive records for scheduled audits.
* Support the development and maintenance of the ISO9001 certified management system.

Continuous improvement:
* Liaise with the Quality Engineers to support quality improvement activities, including continual improvement events.
* Support the delivery organisation in advising on solutions to non-conformance and ensuring the effective approval of corrective action plans and action close out.
* Provide specialist advice to delivery managers where necessary, to help solve process and quality issues.

Typical Deliverables :
* Divisional audit plans and reports
* Investigation reports and root cause analysis for areas of non-conformance
* Correction and remedial action to address identified non-conformance
* 8D or equivalent reports

Business Operations Skills - Experience:

* Experience in carrying out audits to the ISO9001:2015 standard and preparing reports.
* Practical experience of the activities undertaken in capital work and maintenance activities and the associated quality controls in either a telecommunications, rail or highways environment.
* Experience of implementing ISO9001:2015 and NHSS Sector 8 compliant management systems.
* Effective stakeholder engagement and communication
* Track record of practical solution and problem solving

* Thorough practical experience of the activities undertaken in inter-urban traffic environments, including capital work and maintenance activities and the associated quality controls.
* Experience of the application of ISO14001:2015 and ISO/IEC20000-1
* Knowledge of CDM requirements

Business Operations Skills - Qualifications:

* Full drivers licence
* Word and Excel skills
* Relevant Auditor qualifications (eg IRCA trained Lead Auditor)

* Relevant CBQ/NVQ qualifications for Highways/NHSS Sector 8 or equivalent accreditations/certifications for access to Highways environment

Behavioural Requirements:

Generic telent people behaviours apply and in particular:
* Professional, customer friendly and amenable
* Punctual, organised and efficient
* Resilient in the face of change and able to support and adopt changes that have been agreed
* Good networking and customer facing skills
* Prepared to re-prioritise and take into account colleagues concerns
* Understand the implications if procedures/policies are not being followed
* Able to challenge constructively

Closing Date:
Contact Details:
TSS Solutions Ltd
Contact: Loren Grant

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