QA Engineer

Retail, wholesale
West Midlands
Not specified
Contract type:
Full time
Salary description:
Competitive Salary
Specialist areas:
Quality assurance (main)
Start Date:
Swan Products Ltd
Job Ref:

Swan Products Ltd are a British company; owned, developed and marketed by original Swan employees who are passionate about the brand's heritage and future success. Swan is proud that each product is conceived and designed in the UK, backed up by a 40 strong support team including Designers, Customer Services and Quality Assurance. Our customer base includes most of the retailers in the UK and a growing number in Europe. In addition we have a very successful Web store at
Swan use Partner Factories, mainly in Asia, to produce ranges of electrical domestic appliances (small and large), cookware and kitchenware accessories that are ‘designed for life’.

To keep pace with planned rapid expansion Swan now require an experienced Quality Assurance Engineer to strengthen the team and continue to build our enviable reputation for customer satisfaction.

• Performing assessments / evaluation of product samples.
• Generate, review and update product reliability, performance and test specifications.
• Assessing and approving Supplier Factories for Product Build Quality, Product safety and Ethical Auditing.
• Assist building a Quality Management System focused on Suppliers, Customers and Consumers.
• Assist with analysis of Customer and Consumer product returns.
• Investigate and report on consumer claims arising from use of Swan Branded products.
• Ensuring all products meet UK and EU legislation and guidelines.
• Ensuring product packaging meets customer and in-house requirements.
• Compiling / editing a User Instruction Booklet for each product.


The Quality Assurance Engineer will be expected to build upon their existing knowledge and skills and demonstrate an aptitude and enthusiasm to work towards becoming a Quality Assurance Manager.
The role calls for someone from an Electrical / Mechanical Engineering background with some experience of creating or auditing a Quality Management System.

All supplier factories are assessed for Quality and Ethical competence. The Quality Assurance Engineer will be responsible for ensuring these audits are arranged and records maintained in the UK of the outcome and also follow up on Corrective Actions where necessary.

All products in the Swan range require a specification for performance, safety and reliability. The Quality Assurance Engineer is responsible for ensuring these are complete, available to the suppliers and conformed to by the suppliers before production can be authorised. These must also incorporate the requirements for UK (UKCA) and European (CE) marking and other Legislation and Guidelines as appropriate to each product.

For efficient and effective delivery of customer and consumer contracts, Swan Products are currently redeveloping their QMS. The Quality Assurance Engineer will be required to work with other departments and functions to ensure the QMS is sufficiently complete and documented to always meet or exceed business and customer expectations.

Customers experience with their Swan products is closely monitored. The Quality Assurance Engineers role is to investigate the reasons why some products are returned to the business. This may require physical checks to establish reasons for damage or failure and also the analysis of data collected from either our customers or consumers. Working closely with the Customer Support team. Formal reports are required.

Packaging requirements and Instruction Booklets, both in-house and Customer specifications, are to be checked and tested by the Quality Assurance Engineer.

The role will frequently require the post holder to engage with overseas suppliers / service providers and internal departments.


• Product samples require to be reviewed for full compliance before authorisation is given to produce.
• Engagement with supplier factories to ensure modifications and amendments to product, packaging and user manuals are available before production date.
• Liaison with third-parties in the ongoing update to Product Specifications and Conformances as In-house and UK/EU legislation changes.
• Involved, with all other departments, in the ongoing development and documentation of processes and procedures to maintain an effective and efficient business delivery.


Internal to Swan Products
• All Swan Products staff
External to Swan Products
• Quality Assurance Consultants for Swan Brand ( x2)
• Liaising with sourcing offices in Asia
• Working with Inspection / Quality Assurance offices in Asia
• Liaising with Testing laboratories in Asia and UK
• Swan Brand Customers in UK and EU
• Swan Brand Consumers

ESSENTIAL CRITERIA (Necessary for safe and effective performance in the job.)

Qualifications: Electrical/Electronics and Mechanical Engineering to HND/HNC or equivalent.
Experience: Creating and using performance /reliability/ safety/ compliance specifications for electrical /mechanical products or components.
Specific Skills and Competency:
Able to work on own initiative.
Keen interest to apply Continuous Improvement to products and procedures.
IT literate – proficient in using word processing, spread sheets and databases.
Personal Qualities:
High personal standards.
Good communication skills.
Professional outlook and positive attitude.
The ability to communicate clearly and concisely both in written and verbal forms.
Strong organisational skills.
Personal Attributes and job demands:
Able to relate well with colleagues, staff and suppliers.

DESIRABLE CRITERIA (Elements that contribute to improved job performance)
Trained, or willingness to be trained, as an internal or external auditor of Quality Systems.
Experience of working in an electrical / mechanical engineering workshop, laboratory or production environment.
Trained, or be willing to be trained, in use of electrical test procedures and equipment.

Closing Date:
Contact Details:
Swan Products Ltd
Tel: +44 7738 455 056
Contact: Michael Tan

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