I’ve just been promoted to quality manager. What changes to my day-to-day role should I expect?

Any changes to a job role bring about new challenges and you should welcome this promotion as an opportunity to use your skills on a bigger stage. You will already have a good knowledge of the area in which you have been working previously, but you will now have responsibility for other areas that you are less familiar with. You need to get to know these areas as a priority in order to understand how your function contributes to the organisation as a whole.

Similarly, you will now need to understand the role of each of the other department heads and come to grips with how you interact with them. As a manager, you will be expected to have a helicopter view of the business and, without losing your position as the organisation’s conscience, to have a more wholeorganisation approach to decisions.

A move into management tends to mean that the decisions you have to make will be more complex and that you need to get used to shades of grey rather than black and white, but decisions will still be based on sound principles.

You will now have the job of managing your former work colleagues. This doesn’t mean that you have to transform yourself overnight, but it does mean you will need to be more careful with what you say while still keeping your own personality.

As a new manager you will have to lead your team by setting an example and creating the right environment so that team members feel motivated and contribute to achieving team and personal goals. Your role also requires you to monitor and measure what your department does and report back to the rest of the management team on successes and failures. At the same time you will be managing individual team members’ work, which will include setting tasks and appraising performance. A higher position in the organisation brings an increased profile.

Do try to have some new ideas in place to hit the ground running and create a good impression, but also make sure that you use the skills and experience of those around you. For example, you will be responsible for the human resource processes and may have to set and monitor the departmental budget – areas in which specialist expertise is required. Don’t be afraid to tap in to the specialist functions for support, particularly in the early days.

Whoever chose to promote you to the post of manager will help you understand how all your new responsibility works and should support you in demonstrating their decision was the right one – as shown by your successful performance.


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